At Fino Glob, we are committed to treating every complaint with the utmost seriousness and full transparency. Our complaints handling procedure has been established to ensure that all client concerns are reviewed fairly, promptly, and in compliance with regulatory requirements. By following this structured process, we aim to resolve issues efficiently while maintaining clear communication with the complainant at every stage.

When you submit a complaint via our form, the information provided enables our team to conduct a thorough investigation of your case. We prioritize each submission and aim to provide a preliminary response within 21 days from the official receipt of your complaint. During this period, our team may request additional details to clarify the situation and ensure a complete review.

Our approach is designed to be transparent and client-focused. Each complaint is recorded, tracked, and managed so that no detail is overlooked. Whether your concern relates to trading operations, account management, or other services, our objective is to reach a fair and satisfactory resolution.

For immediate assistance or additional questions, you can always contact our Customer Support Department at [email protected]. We encourage open communication and are committed to guiding you throughout the complaints resolution process.